How Sandbox VR gives 1,000+ employees instant operational answers across 90 locations
93%
Resolution accuracy
1000+
Questions resolved per week

Build an agent, test it against real scenarios, deploy it across every channel, and keep improving it. No code, no engineering lift.

Actions
Model
Trusted by over 10000+ businesses
LLM
Chatbase is model-agnostic, selecting the best model for each task. The better the model get, the more capable your agents are.
Context
Knowledge and instructions.
APIs & Integrations
Native integrations with third-party tools, custom APIs and procedures.
CX capabilities
Widgets, human-in-the-loop and helpdesk.
Security
The foundation that makes Chatbase enterprise-ready. Ethical walls, cross-matter isolation, audit trails and role-based access. Built into every layer, not bolted on.

Sales agent
This week your AI agent handled 1,247 conversations, with automation up 4.2%↑. The biggest theme was pricing and billing questions, followed by account setup. Escalations rose slightly, driven by API integration errors that may benefit from an updated help article.
Add an action to automate issuing refund credits to users.
Resolution rate by ~15%Point it at your help center, files, links, Q&As, Notion pages and product data. It answers from what you’ve given it, and says so when something isn’t covered.
Run the questions you get a hundred times a day and the ones you get once a quarter. Re-run them every time something changes, and read the full trace behind any answer so you can refine it before anyone outside your team sees it.

Run real customer scenarios end to end and watch how the agent handles each one, including tone and brand voice, before a single customer is involved.
Save your scenarios and re-run the whole suite every time you change an instruction, a procedure or a source, so a change in one place doesn't quietly break something that already worked.
Open any conversation, in testing or in production, and see the reasoning behind it. What the agent retrieved, which procedure it followed, which action it called and when it chose to escalate. Jump straight from an answer to the instruction behind it.
The questions that make up most of your volume, and the ones that turn up once a quarter. The customer who's already annoyed, the expired promo code, the request your policy doesn't quite cover.
Knowing your resolution rate is not the same as knowing what to change. See where your agent is asked for more than it can give yet, then refine it in the same place you built it.
Resolution rate, volume, escalations and satisfaction, broken down by channel and by topic. The numbers a CX lead is actually asked for.
An agent that can’t touch your systems is a search box over your help center. Connect the tools where your data lives, and it can look things up, make the change and confirm it, inside the limits you set.
Escalate to Salesforce cases, draft agent suggestions, auto-reply to cases, or enable live chat from one connection.
Escalate to Zendesk tickets, draft response suggestions, or auto-reply, keeping your helpdesk and AI agent in sync.
Hand off conversations to Freshdesk tickets seamlessly when your agent needs a human to step in.
Escalate conversations to Gorgias tickets so your ecommerce team picks up the thread with full order context.
Hand off to a Help Scout conversation when your agent reaches its limit, so your team continues from everything already said.
Route conversations to HubSpot tickets when your agent escalates, with full conversation history for your team.
Routes the Escalate-to-Human action to Intercom. The ticket lands with a clean AI summary plus the full transcript.
Escalate conversations to Odoo Helpdesk tickets so your team picks up with the full thread and the customer record attached.
Escalate conversations to Zoho Desk tickets automatically so your support team picks up with full context.
Connect an internal system with a custom action and your agent can use it the same day, without waiting for us to build a connector for it.
100%
Official sourced answers
24/7
Citizen access to project info

Chatbase is committed to delivering the top customer support platform for those who demand excellence.

We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
Full compliance with EU data protection standards.
Independently audited for security and reliability.
Built to handle protected health information safely.
Your data is only accessible to your AI agent and not used to train models.
Data is encrypted at rest and in transit using standard algorithms.
We use verified variables to ensure users access their own data.
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.