The complete platform
for customer-facing agents
Build an agent, test it against real scenarios, deploy it across every channel, and keep improving it. No code, no engineering lift.
Actions
Model
Trusted by over 10000+ businesses
The Chatbase Agentic Harness
The Chatbase Agentic Harness
LLM
Chatbase is model-agnostic, selecting the best model for each task. The better the model get, the more capable your agents are.
Context
Knowledge, memory and instructions.
APIs & Integrations
Native integrations with third-party tools, custom APIs and procedures.
CX capabilities
Widgets, human-in-the-loop and helpdesk.
Security
The foundation that makes Chatbase enterprise-ready. Ethical walls, cross-matter isolation, audit trails and role-based access. Built into every layer, not bolted on.
Set it up the way
you’d brief a new hire
Sales agent
Good evening, John
This week your AI agent handled 1,247 conversations, with automation up 4.2%↑. The biggest theme was pricing and billing questions, followed by account setup. Escalations rose slightly, driven by API integration errors that may benefit from an updated help article.
Add an action to automate issuing refund credits to users.
Resolution rate by ~15%Point it at your help center, files, links, Q&As, Notion pages and product data. It answers from what you’ve given it, and says so when something isn’t covered.
Test the everyday questions and the edge cases
Run the questions you get a hundred times a day and the ones you get once a quarter. Re-run them every time something changes, and read the full trace behind any answer so you can refine it before anyone outside your team sees it.
Your AI agent handled 1,247 conversations this week, with automation up 4.2%. The biggest theme was pricing and billing questions, followed by account setup. Escalations rose slightly, driven by API integration errors that may benefit from an updated help article.
Simulations
Run real customer scenarios end to end and watch how the agent handles each one, including tone and brand voice, before a single customer is involved.
Regression testing
Save your scenarios and re-run the whole suite every time you change an instruction, a procedure or a source, so a change in one place doesn't quietly break something that already worked.
Traces and observability
Open any conversation, in testing or in production, and see the reasoning behind it. What the agent retrieved, which procedure it followed, which action it called and when it chose to escalate. Jump straight from an answer to the instruction behind it.
Common and edge cases
The questions that make up most of your volume, and the ones that turn up once a quarter. The customer who's already annoyed, the expired promo code, the request your policy doesn't quite cover.
Every conversation tells you what to improve next
Knowing your resolution rate is not the same as knowing what to change. See where your agent is asked for more than it can give yet, then refine it in the same place you built it.
Resolution rate, volume, escalations and satisfaction, broken down by channel and by topic. The numbers a CX lead is actually asked for.
Connected to the systems where the work actually happens
An agent that can’t touch your systems is a search box over your help center. Connect the tools where your data lives, and it can look things up, make the change and confirm it, inside the limits you set.
Sunshine
Connect to Zendesk Sunshine to enable live chat handoff so your agent and human team work from one platform.
Salesforce
Escalate to Salesforce cases, draft agent suggestions, auto-reply to cases, or enable live chat from one connection.
Zendesk
Escalate to Zendesk tickets, draft response suggestions, or auto-reply, keeping your helpdesk and AI agent in sync.
Hubspot
Route conversations to HubSpot tickets when your agent escalates, with full conversation history for your team.
Zoho desk
Escalate conversations to Zoho Desk tickets automatically so your support team picks up with full context.
Freshdesk
Hand off conversations to Freshdesk tickets seamlessly when your agent needs a human to step in.
Connect an internal system with a custom action and your agent can use it the same day, without waiting for us to build a connector for it.
Trusted by over 10,000 brands.
Read customer story“Figuring out what to automate and what needs a human — Chatbase has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Chatbase really enables us to control AI without letting AI control us.”
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Built for your industry
The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.