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Sara Loren
To: Elasticware <support@elasticware.com>
Hello,
I placed order #48291 last week but I've just noticed my card was charged twice for it. I've attached the invoice and a screenshot of my bank statement showing both charges. Could you look into this?
invoice-48291.pdf182 KB
bank-statement .png1.2 MB
Elasticware Customer Support
To: Customer <saraloren@gmail.com>
Hi Sara,
I've reviewed the invoice for order #48291 and the bank statement showing two charges of $189.00 on July 14. You're right: that's a duplicate charge from a retry on our end.
I've refunded the second charge in full. You'll see it back on your card within 3 to 5 business days.
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