Customer stories

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Featured customer stories

How Arcadis built a repeatable AI communication model for public infrastructure projects

100%

Official sourced answers

24/7

Citizen access to project info

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All customer stories

24/7 customer support on the app
How Opal serves millions of users with a small team using Chatbase
2x the instruction space of its previous tool
How West Coast Batteries solved complex battery recommendations with Chatbase
AI agents answering public inquiries 24/7
How the Department of Statistics Malaysia turned days-long public data inquiries into instant answers with Chatbase
480+ questions answered in 30 days
How the Testicular Cancer Foundation built an AI agent that answers at 2 AM
190,000+ messages handled this year
How Europe's largest marketing festival personalizes the experience for 70,000 attendees with Chatbase
Resolving 50% of total support volume
How Jumia J Force scaled support to 8 African markets with Chatbase

Millions of conversations. Zero slowdowns. Chatbase is built for scale, answering every customer in under a second.handling your entire support volume with sub-second response times.

3x

Lower support costs

99.9%

Uptime SLA

80%

Deflection rate

24/7

Always-on support

More customer stories
Company	Customer story	Industry	Story
	Answering over 800,000 citizen questions	Public sector	Read
	Cutting email support volume by 50%	Health & wellness	Read
	An AI career advisor, live in four days	Entertainment	Read
	From business hours to 24/7 support in 48 hours	Ecommerce	Read
	Supporting 20,000+ volunteers without adding staff	Education	Read
	Handling over 10,000 member conversations	Sports	Read
	Helping subscribers through 3,800+ conversations	Publishing	Read
	Bringing mortgage calculations to WhatsApp	Digital services	Read
	Guiding travelers with multilingual AI, 24/7	Tourism	Read
	Doubling merchant acquisition without new headcount	Fintech	Read
	Running AI assistants across a landlord network	Digital agency	Read
	Turning the store aisle into its top sales channel	Retail	Read
	Supporting 1.5M+ users with one person	Developer tools	Read

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