How Arcadis built a repeatable AI communication model for public infrastructure projects
100%
Official sourced answers
24/7
Citizen access to project info
4.8
The leading AI Agent for CXConversational
agents for customer
experience
Build, deploy, and optimize conversational agents across chat, email, and voice that solve your customers' issues and grow your revenue.
One agent for every customer interaction, runs customer service, sales, and product guidance 24/7
Customer Support agent
Resolve complex support queries accurately across live chat, email, phone, Slack, and more.
Sales agent
Engage prospects, answer product questions, and guide conversations toward revenue.
Product guidance agent
Help customers find info and understand your products with a clear, on-brand voice.
50%
Support volume handled
“We went from agents waiting in a human support queue to getting instant answers on WhatsApp, and half our inbound inquiries now never reach our team at all. For a program running across 8 African markets, that kind of scale without added headcount is exactly what we needed.”
LT Jacquin
Group Head of J Force
Agent that answers questions, acts in your tools, and hands off to a human only when needed.
Answer accurately
Ground every reply in your approved knowledge so customers get consistent, on-brand answers.
Take action
Look up orders, update records, create tickets, and trigger workflows across your stack.
Hand off cleanly
When a human is needed, the full conversation, context, and customer details go with them.
The agent lifecycle
Create AgentInstructions
Branding
Accent color
Procedure
1.Greet customer, ask about return.
2.Request order number or email.
3.Use lookup_order for details.
4.Confirm customer's return.
5.Check return window eligibility.
Model
Guardrails
Actions
Get invoices
Get slots
Retrieve products
The agent lifecycle
Connect your Data Sources, define your agent's role, and set Guardrails. No code required, ready in minutes.
Instructions
Branding
Accent color
Procedure
1.Greet customer, ask about return.
2.Request order number or email.
3.Use lookup_order for details.
4.Confirm customer's return.
5.Check return window eligibility.
Model
Guardrails
Actions
Get invoices
Get slots
Retrieve products
Aplazo streamlines shopper and merchant support with AI agents across 50K+ merchants
The complete product suite for customer-facing agents. Build, deploy and optimize across every channel, on one platform.
Procedures written in plain language,
followed step by step with Actions built in.
Widgets let agents respond with
interactive components, not just text.
Helpdesk built for AI and humans
working from the same conversation.
Backstage is your agent, offstage.
Ask it about customers, tell it what to fix.
Analytics on topics, sentiment, and trends.
Integrations with CRMs, helpdesks, and more.
Playground for testing models and settings.
2.2x
Lift in merchant closed-won rate
“Chatbase has brought us a whole new layer of organic lead acquisition. It works around the clock, qualifies merchants before a human ever gets involved, and has genuinely changed how we think about scaling merchant growth.”
Maria Fernanda Castro
Merchant Operations Sr. Specialist
Build once and deploy everywhere on your site,
as your help center, over the phone, and more
A chat widget bubble on a website. The visitor asks what the agent can do, the agent shows the sources it checked, then answers.
Chatbase works across all channels
ChatEmailVoice
Chatbase works across
ChatEmailVoice
channelsTrusted by 10,000+ brands,
resolving millions of conversations
How Sandbox VR gives 1,000+ employees instant operational answers across 90 locations
93%
Resolution accuracy
1000+
Questions resolved per week
4.8
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Built for your industry and the
systems it already runs on
The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.