Training
AI agent trained on your published guidance and policies, answering in your organization’s voice.
AI agents for the public sector
From benefits and permits to licensing, tax and records requests, answered across chat, email, voice and WhatsApp around the clock, with complex cases handed to your team in full context.
Do I qualify for the residential parking permit?
You do if the vehicle is registered to an address inside the permit zone. You'll need your license plate, proof of address and the registration document.
AI Agent
Ask a question...
From first inquiry to case closed
01
Answer residents without the queue
Opening hours, eligibility, documents and application status answered instantly on the resident’s preferred channel.
02
Give everyone the same answer
One source of truth means the same accurate response every time, no matter who asks or when.
03
Free caseworkers for real casework
The repeatable inquiries handled automatically, so your staff spend their time on the cases that genuinely need judgment.
Trained on your guidance, policies and eligibility rules, not the open internet
Your agent learns your service information, your criteria and your escalation routes, then handles the inquiries that make up most of your contact volume.
What a service is, who qualifies, what it costs and what an application needs, explained clearly so residents stop calling to confirm.
AI Agent
Everything you need to
build, deploy and improve it
Channels
One agent covers chat, email, voice, WhatsApp and Slack.
Procedures
Procedures written in plain language, so an escalation follows the same path every time.
Widgets
Widgets reply with eligibility, checklists and status, not just text.
Helpdesk
Keep the Zendesk or Intercom you already run, or switch to the Helpdesk built into Chatbase.
Multi-lingual
Detects the language each resident writes in and replies in the same one, on every channel.
Plugs into the stack you already sell on
Native Shopify and Stripe integrations, plus your help desk, WhatsApp, and email, with REST APIs and webhooks for anything custom.
The most trusted AI agent for customer experience
Modern teams run on Chatbase. See for yourself
- 800,000+citizen questions answered
“The FURS chatbot can identify the taxpayer's life or business event and adapt the information so it is delivered in language that people who are not tax experts can understand.”Miha Piber, Call Center Manager at FURS
- Near zeromanual inquiries still reaching staff
“Chatbase made official statistical information more accessible, helping users get answers instantly while saving our team valuable time on repetitive inquiries.”Michael Immanuel, Assistant Director at DOSM
- 24/7citizen access to official project information
“In major infrastructure projects, the challenge is not missing information, but making official information accessible and reliable.”Peter Schuch, Global Project Manager at Arcadis
Over 800k live agents across the world
Trusted by 10,000+ brands
How Sandbox VR gives 1,000+ employees instant operational answers across 90 locations
93%
Resolution accuracy
1000+
Questions resolved per week
4.8
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
Built for your industry and the
systems it already runs on
The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.