Secure AI customer service, from data to deployment

Chatbase gives teams the security, privacy, and control they need to deploy AI agents across customer conversations. SOC 2 Type II compliance and HIPAA support for eligible Enterprise workspaces provide a clear foundation for secure deployment.

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Enterprise security and privacy for every AI agent

Chatbase is built for organizations that need AI customer service to meet real security and compliance requirements. Chatbase is SOC 2 Type II compliant, supports GDPR requirements, and provides HIPAA-eligible Enterprise workspaces. Its controls, policies, subprocessors, and compliance documentation are available through the Chatbase Trust Center.

GDPRFull compliance with EU data protection standards.
SOC 2Independently audited for security and reliability.
HIPAABuilt to handle protected health information safely.
Ground answers in sources your team approves. Guardrails restrict topics, block sensitive data and limit what agents do.

Based on your knowledge. Not for shared model training.

Data connected to Chatbase powers your AI agent and isn’t used to train models. It’s encrypted in transit and at rest. Retrieval-augmented generation helps the agent find relevant info during responses. Chatbase shares its subprocessor list and security docs in the Trust Center for transparency.

Reliability and operational resilience

Customer service cannot depend on a system that works only when conditions are ideal. Chatbase combines enterprise service commitments with documented operational controls designed to support dependable deployments.

Enterprise SLAsEnterprise plans can include service-level agreements covering uptime, reliability, and support commitments.
10,000+ businessesMore than 10,000 businesses worldwide use Chatbase to support customer conversations.
Regular backupsChatbase backs up data regularly and ensures security through various protective measures.

Trusted with high-stakes conversations

Arcadis
“For public infrastructure projects, trust is essential. Official sources, clear governance, and a European model setup help make AI-based information access more reliable.”
Peter SchuchGlobal Project Manager
Thotis Media
“Chatbase really enables us to control AI without letting AI control us.”
Pierre DesboisData Director
Testicular Cancer Foundation
“In its first month, the Navigator delivered 484 answers to people who would otherwise have had none.”
Kenny KaneCEO
Over 800k live agents across the world

Chatbase Trust Center

Review Chatbase’s security and compliance in one place. The Trust Center includes SOC 2 Type II report, HIPAA info, penetration testing, policies, subprocessors, updates, and common security answers.

Access to certain documents may require a request.

View the Trust Center

Frequently asked questions

The world’s best customer experiences run on Chatbase

Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.

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