Changelog

To provide you with the best customer support experience, we are continuously adding new models to Chatbase. GPT-4.5 is now available for our customers, offering improved nuance handling, thoughtful responses, and better conversation quality.

Claude 3.7 Sonnet is now live on Chatbase. This update brings the latest advancements from Anthropic, making your AI interactions even more powerful.

Select Claude 3.7 Sonnet within Chatbase and start using it right away.

To compare more models, check out our Model Comparison Guide.

We're excited to announce that Chatbase is now SOC 2 Type II compliant.

✅ What this means for you:

• Security and data protection across all AI Agents.
• Continuous monitoring to ensure your information is safeguarded.
• Compliance with industry-leading standards for privacy and trust.

This milestone reflects our commitment to building secure AI solutions that prioritize your privacy. Thank you for trusting Chatbase as we continue to improve and innovate!

We’re expanding our AI model catalog to offer a wider range of options, giving you greater flexibility in configuring your AI Agents according to your needs.

Model updates:

• OpenAI o3 Model
• DeepSeek Models
• Gemini 2.0 Models
• Cohere Models Performance Enhanced

Read more about Cohere Models in our docs → chatbase.co/docs

Why This Matters:

• More Choices: Select from a broader set of models to better align with your specific workflows.
• Flexible Configuration: Customize your AI Agents with models suited for different tasks and industries.
• Diverse Capabilities: Choose models with varying features to match your unique requirements.

Contacts represent your own users on Chatbase. Unlike visitors, users who are signed up to your business can be identified and linked to contacts using one of our user identification methods.

Once a contact is linked to a user, the contact object stored in Chatbase is available for use in your chatbot’s custom actions. Typically, you would use the Contacts API to upload user data to Chatbase and keep it in sync with your external system or database, and then use the Contacts dashboard to manage them.

The Contacts API is a secure way to store and manage your users’ data that can be accessed by your chatbot during conversations. This feature enables personalized interactions while maintaining data privacy and security.

When should I use the Contacts Data?

Contacts Data is an advanced feature that is particularly useful in the following scenarios:

• Advanced use cases requiring access to private contact data that you do not want to expose to the chatbot in the browser
• Integration with third-party systems (e.g., internal databases, payment systems)
• Custom workflows where standard actions are insufficient
• Keep in mind you can use the Contacts API to:
  • Sync customer data between your system and Chatbase
  • Maintain a single source of truth for contacts information
  • Programmatically manage large numbers of contacts
  • Create personalized chat experiences based on user data
  • Handle complex authentication and authorization requirements

Learn more about contacts from our docs → chatbase.co/docs