Changelog

You can now control which agents each workspace member can access.

With agent-level permissions, you can invite team members, support associates, clients, or viewers to your workspace and give them access only to the specific agents they need.

This is especially useful for agencies and teams managing multiple agents in the same workspace. Each member can work with their assigned agents without having access to every agent in the workspace.

Go to your workspace settings to invite members and manage their agent access.

You can now control the percentage of website visitors who see your AI agent, making it easier to gradually roll it out to your audience.

For example set it to 10% to show your agent to only 10% of visitors while the remaining 90% continue without it. This lets you test your agent with a smaller audience, monitor how it performs, and gradually increase exposure before making it available to everyone.

A/B testing is available for both Chat Bubble and Center Stage.

To get started, go to Display → A/B testing, enable Show to a percentage of visitors, and choose your desired percentage.

We’ve added three new security features to Guardrails, giving you more control over who can access your AI agent and how unwanted conversations are handled.

Spam detection Automatically detect and pause conversations based on criteria you define. Add a custom prompt describing what your agent should consider spam, and Chatbase will check the user’s 2nd, 4th, 8th, and 16th messages. If the content matches your criteria, the conversation is paused automatically.

Pause conversations manually You can now pause any conversation directly from Chat logs, giving you a quick way to stop a conversation whenever needed.

Country blocking Block visitors from selected countries from accessing your AI agent. Country blocking applies to the website Chat Bubble, Center Stage, Help Page, and API, without affecting WhatsApp, Messenger, or other integration channels.

Together, these new controls give you more flexibility to protect your agent from abuse and manage who can interact with it.

You can now bring your AI agent directly into your mobile apps with the Chatbase iOS and Android SDKs.

The SDKs are publicly available to all users under Channels, making it easy to add your AI agent to your native mobile experience and let users chat without leaving your app.

Go to Channels → iOS or Channels → Android to get started.

Your AI agent can now help customers discover products and place orders directly on WhatsApp using your WhatsApp Catalog.

With the Get products action, your agent can pull products from your catalog and show them to customers directly in the conversation. Customers can then add products to their WhatsApp Shopping Cart and place their order without leaving WhatsApp.

This makes it easier to turn product conversations into purchases, all within the same chat.