Changelog

You can now train your agent using support tickets as a data source. Tickets are supported for Zendesk and Salesforce, allowing your agent to learn directly from real customer conversations.

This feature is available on the Pro plan.

To get started, go to Sources → Tickets and connect your Zendesk or Salesforce account.

Hobby and Standard users can now add team members to their workspace with a quick invite.

Just go to Workspace settings → Members → Invite members

OpenAI GPT 5.2 is now available as a new model for your Chatbase agents

How to switch: Agent → Settings → Model → select OpenAI GPT 5.2 and save.

Chatbase Agents now support email as a channel.

Connect a support inbox, and your Agent will read incoming emails and send replies using your existing data.

Set-up guides:

• Configure email settings
• Connect your email provider

We’ve added Gemini 2.5 Pro as a new model you can use to power your Chatbase agents.

Try it out in your agent settings today.

To see how it compares to other models check our Model Comparison Guide.