Changelog

The Chatbase Help Desk is a centralized workspace where your team can manage every customer conversation that requires human involvement. It unifies tickets from all channels into a single dashboard, ensuring nothing goes unresolved.

Each inquiry becomes a ticket that can be assigned and tracked from open to resolution, giving teams full visibility into status and ownership.

As AI agents handle more of the front line, the Help Desk acts as the control center for human oversight. AI drafts responses and suggests resolutions, while human agents review, approve or take over when needed.

With everything in one place, teams can resolve issues faster, reduce tool switching, and deliver a better customer experience.

Claude Opus 4.7 is now available as a new model for your Chatbase agents.

We’ve added GPT-5.5 to the list of available models on Chatbase, giving you more flexibility to choose the right model for your specific use case.

Described by OpenAI as their smartest and most intuitive model yet, GPT-5.5 brings improved performance and efficiency that you can apply directly to your Chatbase agents.

Chatbase Voice is now available, enabling your AI agents to handle customer interactions over the phone.

With this update, the same agent you deploy on your website, email or messaging channels can now answer calls, speak with customers in real time, and resolve requests through voice.

Key capabilities

• Inbound call handling - your AI agent can answer customer calls instantly
• Natural voice conversations - communicate clearly with human-like responses
• Unified agent across channels - use the same agent for chat, email, messaging and voice
• Faster resolutions - handle requests without wait times or queues

Why it matters:

Voice remains one of the most important support channels, especially for complex issues. By adding voice to your existing Chatbase agent, you can provide immediate assistance without relaying on traditional call center availability.

This helps reduce wait times, improve customer satisfaction and ensure that your support is always accessible.

Learn more:

• Voice and setup configuration: https://www.chatbase.co/docs/user-guides/chatbot/settings#voice

• Phone integration with Twilio: https://www.chatbase.co/docs/user-guides/integrations/twilio#twilio-phone

Users can now attach files directly in the conversation across the supported Chatbase channels including the chat bubble, email, Whatsapp, Instagram DM and Facebook Messenger, making it easier to ask questions about documents and images without leaving the conversation. Chatbase currently supports PDF, PNG, JPG, and JPEG attachments, and the agent can analyze those attachments and respond based on their content.

This helps users share screenshots, images and documents right in the chat, creating a smoother and more interactive support experience.