From Chatbots to Smart AI Agents: Introducing the New Chatbase Platform

Chatbase launched exactly 2 years ago on Feb 4, 2023, at the peak of the initial ChatGPT excitement, with just 1 tweet.

Over those 2 years, we’ve grown our team, listened closely to our now 8,000+ customers, and worked hard to build something truly special.

Today, we’re officially launching the new Chatbase platform, which is now generally available (GA). What started as a simple tool for creating a “custom ChatGPT for your data" has now grown into a full platform for building customer facing AI support agents. These aren’t just chatbots anymore: they’re smart agents that can answer questions and take actions to help your customers.

The way we interact with websites and apps is changing. Instead of navigating complicated menus or having to wait for a human agent to handle your issue, imagine just asking an AI agent to handle it for you. Not just decision tree AI bots, but truly smart agents that can reason through your problem.

The platform is built on OpenAI’s 4o models and is “a strong signal of how customer support will evolve," said Marc Manara, Head of Startups at OpenAI. He also noted that Chatbase is “an early adopter of the agentic approach,” which he believes “will become increasingly effective, trusted, and prominent.”

Chatbase AI agents are raising the bar for customer experiences to not only respond, but also take action. Imagine telling an AI agent, “Upgrade my subscription to the premium plan,” “Reschedule my flight to next week,” or “Suggest an outfit for my graduation,” and it gets done instantly.

Chatbase has made this possible by connecting directly to your systems to take action on behalf of your customers. The platform integrates seamlessly with the tools you already use, like Stripe for managing payments, Cal.com for scheduling, and more. This allows your AI agents to perform tasks like changing subscriptions, checking orders, or booking appointments and much more. It’s hard to overstate how powerful this is.

In addition, Chatbase has already started to incorporate OpenAI’s reasoning models, including o3-mini, to reason through complex multi-step issues.

These agents understand your brand’s voice and tone and know everything about your business, making them the best ambassadors for your brand. All with safeguards to prevent errors and ensure reliability.

This isn’t just an idea. Chatbase agents are already being used by businesses around the world to make customer experiences faster, cheaper, and feel magical.