> ## Documentation Index
> Fetch the complete documentation index at: https://chatbase.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoho Desk

> Connect Zoho Desk so your AI agent can escalate a conversation by opening a ticket for your support team

## Overview

Integrating Zoho Desk with Chatbase lets your AI agent escalate complex customer issues to your human support team by creating a ticket directly in Zoho Desk. The ticket includes a clear summary of the customer's issue along with the relevant conversation context.

Your support team receives everything it needs upfront, so customers never have to repeat themselves. The AI handles routine inquiries instantly, and when escalation is needed, Zoho Desk becomes the system where your human agents step in.

<Card title="What you can do:" icon="ticket">
  Let the AI resolve routine questions on its own, and hand off to Zoho Desk the moment a case needs a person, with the full context already attached.
</Card>

## Before you start

* A Chatbase account with an AI agent
* A Zoho Desk account you can authorize access for

## How to connect Zoho Desk

<Steps>
  <Step title="Open your Chatbase AI agent">
    Log in to your [Chatbase dashboard](https://www.chatbase.co/dashboard/) and select the AI agent you want to connect.
  </Step>

  <Step title="Connect Zoho Desk">
    Choose **Integrations**, then click **Connect** under Zoho Desk to authorize access.

    <Frame>
      <img src="https://mintcdn.com/chatbase/TUbCtevsZyHD3Nb8/user-guides/integrations/images/zohodesk/zohodesk.png?fit=max&auto=format&n=TUbCtevsZyHD3Nb8&q=85&s=5cbea504fd637a3c8d08c4f583d035ec" alt="Connecting Zoho Desk from the Chatbase Integrations page" width="1226" height="1546" data-path="user-guides/integrations/images/zohodesk/zohodesk.png" />
    </Frame>
  </Step>

  <Step title="Create the Escalations action">
    Configure your Escalations action to route tickets to Zoho Desk. Follow the [Escalations action guide](/docs/user-guides/chatbot/actions/escalate-to-human) to set it up.
  </Step>
</Steps>

<Check>
  Test the integration by asking your AI agent to speak to a human, and confirm a ticket appears in Zoho Desk with the conversation summary attached.
</Check>

## Next steps

<Card icon="users" href="/docs/user-guides/chatbot/actions/escalate-to-human" title="Escalations action">
  Configure when your AI agent escalates, which details it collects first, and which channels it can escalate from.
</Card>